SHIPPING & RETURNS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Typically orders received before 4pm HKT will be dispatched the same working day.
Shipping Times ETA
Within 2 to 3 working days
Rest of the World
4 to 10 working days
HOW MUCH DOES SHIPPING COST?
Hong Kong $HK 50
Free shipping over $HK 2000
REST OF THE WORLD
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order has shipped you will receive an email with the details of the shipping company and tracking number if applicable.
Please note standard international shipping is an untracked service.
WHO PAYS FOR INTERNATIONAL IMPORT TAXES?
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.
Unfortunately, MERCI DANDY has no control over these charges. Customs determines these charges and MERCIDANDY has no way of knowing what these charges may be. MERCI DANDY is not responsible for any actions taken by customs or the chosen package delivery service.
RETURN AND REFUND POLICY
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 15 days of receiving your order. We don't offer any returns or exchanges on DISCOUNTED ITEMS. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
HERE’S HOW TO PROCEED
1.Send us an email to
2.Send your order back to us at the following address with the invoice:
MERCI DANDY LIMITED/ RETURNS
YU YUET LAI BUILDING
43-55 WYNDHAM STREET
CENTRAL HONG KONG
items must be returned to us unused with all tags. Returns that do not meet our policy will be sent back to you.
5.Once your return has been received and verified by our Customer Service team, we will refund the amount paid for the article(s) to the bank account used for the order in 3 to 5 business days.
Once the refund has been made it can take up to 3 days to appear in your bank account. The delay may vary, depending on your bank. Please be aware, return costs are at the customer’s expense.
We inform you that the return costs are your responsibility.